How to use microsoft office for call center

#HOW TO USE MICROSOFT OFFICE FOR CALL CENTER HOW TO#
#HOW TO USE MICROSOFT OFFICE FOR CALL CENTER SERIES#

To see the following information the table, make sure you add the columns to the table. The activity count will vary according to the date selection. The list of active teams across the widest (180-day) reporting time frame. Changing this selection doesn't change the information in the grid table. For example, on the Activity chart, click or tap Channel messages, Chat messages, Calls, or Meetings to see only the info related to each one.

#HOW TO USE MICROSOFT OFFICE FOR CALL CENTER SERIES#

You can filter the series you see on the chart by clicking on an item in the legend.

On the Users chart, the Y axis is the number of users participating in teams chats, private chats, calls, or meetings.

On the Activity chart, the Y axis is the count of the specified activity.

The X axis on the charts is the selected date range for the specific report. The activity types are number of team chat messages, private chat messages, calls, and meetings. The Users view shows you the number of users by activity type. The Activity view shows you the number of Microsoft Teams activities by activity type. The reports usually reflect a 24 to 48 hour latency from time of activity. However, if you click into a particular time range in the report, the table (7) will show data for 30 days, up to the date (2) for when the report was generated.Д®ach report has a date for when this report was generated. The Teams user activity report can be viewed for trends over the last 7 days, 30 days, 90 days, or 180 days. You can get a view into Teams user activity by looking at the Activity and Users charts. Interpret the Microsoft Teams user activity report You can see this information for your whole organization, as well as for each individual user. This includes how many people engage in a chat in a channel, how many communicate via private chat message, and how many participate in calls or meetings. The Teams user activity report gives you a view of the most common activities that your users perform in Teams.

There are currently two activity reports you can view: Teams activity reports that are available On the Usage page, choose Select a report, and then under Microsoft Teams in the list of reports, choose the report you want to view. In the Microsoft 365 admin center, select Reports > Usage.

#HOW TO USE MICROSOFT OFFICE FOR CALL CENTER HOW TO#

How to view the Teams reports in the Reports dashboard Your organization can use the activity reports to decide where to prioritize training and communication efforts. For example, if some don't use Microsoft Teams yet, they might not know how to get started or understand how they can use Teams to be more productive and collaborative. Learn how to edit with Microsoft Office Compatibility Mode.You can use activity reports in the Microsoft 365 admin center to see how users in your organization are using Microsoft Teams. Microsoft Office Compatibility Mode is a Google Chrome browser extension that allows you to open and edit Microsoft Office files. If you open a file inВ Office editing mode, you need to disable thisВ extension. Important: This extension may have compatibility issues with the Office editing mode. Use Microsoft Office files with a Chrome extension

Learn how to comment on these files in Google Drive. You can leave and read comments on Microsoft Office files, PDFs, images, and other files in Google Drive preview without making any changes to the original file. Comment on Microsoft Office files in Google Drive preview Learn how to convert a Microsoft Office file. When you convert, youвЂ™ll make a copy of your Microsoft Office file. If you want to use Add-ons, Apps Scripts, protected ranges or translate options, you can convert an Office file to Google Docs, Sheets, or Slides. Convert Microsoft Office files to Google Docs, Sheets, or Slides All changes will be auto-saved to the file in its original Microsoft Office format. When you upload Microsoft Office files to Google Drive, you can directly edit, comment, and collaborate on Microsoft Office files using Google Docs, Sheets, and Slides.

Open, edit, and save as Microsoft Office files in Google Drive

How to use microsoft office for call center